What Data We Collect and Why We Hold It
When you open an account with kera368, we collect the information you provide directly — your name, email address, and the e-wallet details you link for transactions through DANA, OVO, or GoPay. We also capture technical data automatically: device type, browser session identifiers, and IP address.
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This technical layer helps us detect unusual login activity and keeps your account accessible only to you. Payment data tied to DANA, OVO, and GoPay is passed to those providers only to complete a transaction; we do not retain full wallet credentials on our own servers.
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We hold your account profile for as long as your account remains active. If your account is closed, we retain transaction records only for the period required by applicable law in jurisdictions where we operate. You have the right to request a copy of your data
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or ask us to correct inaccurate entries. Any request is processed through our support channel — respond times depend on the nature of the request. All data handling depends on local law and applies only where access is permitted in eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.